Returns

To Our Valued Customers

Due to the nature of the items, for sanitary purposes, we do not accept exchanges or returns on any orders.

The will be no refunds for items purchased within gift sets or gift vouchers.
Packages returned back to saphirelashes.com.au due to an incomplete address, undeliverable address, refused package, and return to sender are considered a return package.

Defective Products:

If an item may be considered defective, please email info@saphirelashes.com.au indicating your Name and Order Number. Defective items need to be addressed within 7 days from receipt. If the product is deemed defective by saphirelashes.com.au, we can either issue you a full refund or organise a replacement for the same item.

Mistake or Damaged Order:

Please email saphirelashes.com.au within 7 days from delivery with any discrepancy orders, such as mistakes or damaged products. All mistakes or damaged orders must be resolved within 7 business days of original contact to receive full replacement.

To Resolve mistake or damaged order's quicker, please provide the following in email: