To Our Valued Customers
Due to the nature of the items, for sanitary purposes, we do not accept exchanges or returns on any orders.
- The will be no refunds for items purchased within gift sets or gift vouchers.
- Packages returned back to saphirelashes.com.au due to an incomplete address, undeliverable address, refused package, and return to sender are considered a return package.
If an item may be considered defective, please email firstname.lastname@example.org indicating your Name and Order Number. Defective items need to be addressed within 7 days from receipt. If the product is deemed defective by saphirelashes.com.au, we can either issue you a full refund or organise a replacement for the same item.
Mistake or Damaged Order:
Please email saphirelashes.com.au within 7 days from delivery with any discrepancy orders, such as mistakes or damaged products. All mistakes or damaged orders must be resolved within 7 business days of original contact to receive full replacement.
To Resolve mistake or damaged order's quicker, please provide the following in email:
- Order #
- Shipping Address of Order
- Pictures of all products received
- Picture of Packing slip included
If you need any further assistance, please contact our office at +61451555550.
PO Box 84
Greenacre NSW 2190