To Our Valued Customers

Due to the nature of the items, for sanitary purposes, we do not accept exchanges or returns on any orders.

  • The will be no refunds for items purchased within gift sets or gift vouchers.
  • Packages returned back to due to an incomplete address, undeliverable address, refused package, and return to sender are considered a return package.

Defective Products:

If an item may be considered defective, please email indicating your Name and Order Number. Defective items need to be addressed within 7 days from receipt. If the product is deemed defective by, we can either issue you a full refund or organise a replacement for the same item.

Mistake or Damaged Order:

Please email within 7 days from delivery with any discrepancy orders, such as mistakes or damaged products. All mistakes or damaged orders must be resolved within 7 business days of original contact to receive full replacement. 

To Resolve mistake or damaged order's quicker, please provide the following in email: 

  • Order #
  • Shipping Address of Order
  • Pictures of all products received
  • Picture of Packing slip included 

If you need any further assistance, please contact our office at +61451555550.

Return address:

Saphire Lashes
PO Box 84
Greenacre NSW 2190